VoidLens Terms of Service · v0.2 · last updated 2026-06-22 · draft
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the VoidLens runtime, documentation, cockpit, and this website (together, the "Service"). Please read them carefully. By creating an account, clicking "I agree", or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind it, and "you" or "Customer" means that organization.
1. Who we are
"VoidLens" ("VoidLens", "we", "us", "our") is operated by VoidLens, Inc., a Delaware corporation based in Bloomington, Illinois, USA. VoidLens, Inc. is the contracting party under these Terms. We provide the VoidLens runtime, documentation, and the marketing-site surfaces. We do not host your AI agents and we do not see your operational data.
2. Definitions
- "Service" — the VoidLens runtime, cockpit, documentation, and website.
- "Customer Data" — the data your agents read, write, or act on, and the audit log they produce, all of which reside on your own infrastructure.
- "Runtime" — the software component that observes, gates, and audits AI-agent actions, installed on your infrastructure.
- "Model Provider" — the third-party AI provider (e.g., Anthropic) whose API key you supply (BYOK), or a local model you run yourself.
- "Capability Allowlist" — the set of actions you authorize an agent to take; the "Red Lines" are actions forbidden system-wide and not configurable.
3. Eligibility & accounts
You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your registration information, for safeguarding your account credentials, and for all activity under your account. Notify us promptly of any unauthorized use.
4. The Service
VoidLens is a customer-hosted AI-governance product. The Runtime is installed on your infrastructure and provides a capability gate, an audit-before-effect record, an autonomy ladder, and an immutable Red-Line list. You configure which capabilities your agents may use; VoidLens enforces the gate and produces the record. We may improve, change, or discontinue features of the Service; material reductions to a paid tier's core function are addressed in Section 16.
5. License
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Runtime and access the cockpit for your internal business operations during your subscription term. You may not sublicense, resell, or provide the Service to third parties except as expressly permitted.
6. Acceptable use
You agree not to, and not to permit any agent or user to:
- use the Service for any unlawful purpose, or to violate the rights of others;
- reverse-engineer, decompile, or attempt to extract source code except to the extent that restriction is prohibited by law;
- circumvent, disable, or tamper with the capability gate, the Red Lines, the audit log, or the autonomy ladder;
- introduce malware, or use the Service to attack, probe, or overload any system you are not authorized to test;
- use the Service to generate unlawful, infringing, deceptive, or harmful content, or to make automated decisions about individuals without the human oversight the law requires;
- misrepresent the Service's capabilities or its compliance status to your own customers or regulators.
We may suspend access for a material or ongoing violation, with notice where practicable (see Section 16).
7. Your responsibilities
Because the Runtime sits in your environment and acts under your configuration, you are responsible for: (a) the Capability Allowlists you set for each agent; (b) the security and lawful use of your Model-Provider API keys; (c) testing the Runtime in a non-production environment before applying it to production workloads; (d) reviewing the proposals the system surfaces for your approval; and (e) your own compliance obligations to your customers, employees, and regulators. The Red Lines are a backstop, not a substitute for sound configuration and supervision.
8. Fees, billing & cancellation
Paid tiers are billed in advance at the price shown at purchase, exclusive of taxes, which are your responsibility. Subscriptions renew for successive periods unless cancelled before the renewal date. You may cancel at any time from the cockpit; cancellation takes effect at the end of the current billing period and, except where required by law or expressly stated (e.g., a published money-back pilot window), fees already paid are non-refundable. Your audit log on your infrastructure remains yours after cancellation. Failure to pay may result in suspension or termination.
9. Customer Data — ownership & no egress
As between you and us, you own all Customer Data. The Runtime does not transmit Customer Data to us; your operational data and your audit log remain on your infrastructure. The only personal data we hold is the registration and billing data described in our Privacy Policy. We do not sell Customer Data and we do not use Customer Data to train AI models. A Data Processing Addendum (DPA) is available on request for customers who require one.
10. Bring-your-own-keys (BYOK) & third-party providers
You supply your own Model-Provider API key. Your prompts and the model's outputs flow between your infrastructure and your chosen provider under your agreement with that provider, including its AI terms; VoidLens is not a party to that agreement and is not in the inference path. Where a primary provider is unavailable, the Runtime may fall back to a local model you operate, and no prompt leaves your infrastructure on that path. Billing is handled by our payment processor (Stripe) under its own terms.
11. Intellectual property
We and our licensors retain all right, title, and interest in and to the Service, the Runtime, the cockpit, the documentation, the VoidLens™ marks, and all related intellectual property, including any improvements, modifications, or derivatives, whether or not based on your feedback. No rights are granted except the limited license in Section 5. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you. You retain all rights in Customer Data.
12. Confidentiality
Each party may receive non-public information of the other ("Confidential Information"), including the non-public architecture, pricing, and security details VoidLens shares under NDA. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel or advisors bound by confidentiality. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law (with notice where permitted).
13. Warranties & disclaimer
During evaluation, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any AI output is accurate. You acknowledge that AI systems can produce confident errors; the audit and gate architecture exists to contain that risk, not to eliminate your responsibility to verify high-stakes outputs.
14. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business, even if advised of the possibility; and (b) each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of (i) the fees you paid for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) US $100. These limits do not apply to your payment obligations, a party's indemnification obligations, breach of confidentiality, infringement of the other party's intellectual property, or liability that cannot be limited by law (e.g., fraud, willful misconduct, or gross negligence).
15. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your configuration of agent allowlists, your use of the Service in violation of these Terms or law, or actions taken by an AI agent within the allowlist you configured. We will defend and indemnify you against third-party claims that the unmodified Runtime, as provided by us, infringes that third party's US intellectual-property rights; this is our sole liability for infringement, and we may modify or replace the Runtime, or refund the unused fees, to resolve such a claim. Each indemnity is conditioned on prompt notice, sole control of the defense (with the other party's reasonable cooperation), and no settlement that imposes obligations without consent.
16. Term, suspension & termination
These Terms apply while you use the Service or hold an account. For cause: either party may terminate if the other materially breaches and fails to cure within thirty (30) days of notice; we may suspend immediately for a Red-Line or security violation or non-payment. For convenience: you may stop using the Service and cancel at any time; we may discontinue a free or evaluation tier on reasonable notice. On termination: your license ends and you must stop using the Runtime; your audit log and Customer Data remain on your infrastructure under your control; we will delete the registration data we hold on request, subject to legal-retention obligations. Sections that by their nature should survive (e.g., 9, 11–15, 20, 21) survive termination.
17. Changes to the Service & to these Terms
We may update these Terms. When we make a material change, we will update the date above and notify account holders by email and a cockpit banner. For paid customers, continued use after the change's effective date (no sooner than 30 days after notice) constitutes acceptance; if you do not agree, you may cancel before then. Your continued use of a free or evaluation tier after an update constitutes acceptance of the current Terms.
18. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages of third-party infrastructure or model providers, network failures, labor disputes, or government action. Payment obligations are not excused.
19. Assignment
You may not assign these Terms without our prior written consent, except to a successor of all or substantially all of your business that is not a competitor and assumes these Terms. We may assign these Terms to the operating entity in formation, or in connection with a merger, acquisition, or sale of assets. Any other assignment is void.
20. Governing law & dispute resolution
These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-laws rules, and the UN Convention on Contracts for the International Sale of Goods does not apply. Before filing a claim, the parties will attempt in good faith to resolve any dispute informally for thirty (30) days after written notice. Any unresolved dispute will be brought exclusively in the state or federal courts located in or with jurisdiction over Bloomington, Illinois, and each party consents to that venue. Each party waives any right to a jury trial to the extent permitted by law.
21. General
These Terms, together with any order form, the Privacy Policy, the AI Disclosure, and any DPA, are the entire agreement between you and us regarding the Service and supersede prior understandings. If any provision is held unenforceable, the rest remains in effect and the provision will be modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver. Notices to you may be sent to your account email; notices to us go to the contact below. Nothing in these Terms creates a partnership, agency, or employment relationship.
22. Contact
Questions about these Terms: contact us (a dedicated legal address will be published with the counsel-reviewed final). VoidLens · Bloomington, Illinois, USA · voidlens.io.